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Thursday, July 7, 2016

YELP Wars - Kindness Wars - Humanity Questioned

I had a pretty bad experience at the front desk of a particular building for the past 3 days.  I wanted to mention it to the management office of that building, but I wanted to call them directly (not go through the front desk)  I tried to google their phone number, but I could not find it.  What I DID find was a leasing company that works with that building.  They are called TCS Management.  In fact, they were the first to pop up on my Google search when I googled the apartment building.  Common sense says that since they work with that building and leasing, they would have the number to the management office.  I called them.  I was treated like crap.  I wrote a yelp review. The owner sent me a message, again, treating me like crap.  Here is the sequence of events should you be interested.

TCS Management

1.0 star rating

I called this morning to ask if the had a phone number for the management office of apartment building where I do some work.  They rent out properties in that building, so I assumed that they would have the phone number to the management office. (I couldn't find it online and did not want to speak to the front desk)  The first guy that I spoke with told me that he didn't know the number, that they don't work with that building, put me on hold, and then came back to keep repeating that they deal with renting properties and cannot help me.  When I responded, he hung up on me.  Then I called right back to say, "Hey, maybe you shouldn't hang up on people that are just trying to get a phone number of a property that you work with."  The other guy that answered the phone called me "Buddy"   (I am a 35 yr old woman) and basically hung up on me again.  I own my own business and when someone calls me to ask a question, I am completely respectful to them, even if I cannot help them.  These people are awful and rude for no reason.

I get a response from the OWNER almost immediately. This is his reply :
Debbie, I appreciate your quest.  However, we are real estate agency  and brokers. Unfortunately we are not Google.
Your rant is sheepish, you are complaining that you want our staff to work for you to get a phone number for another business and give you a specific individuals number in a company we have no relationship with. Furthermore, when we googled a number for you, you refused to go through that firms switch board or and I quote their  front desk. 
Welcome to Earth.
Wow! This was from the OWNER OF THE BUSINESS!   His one employee hung up on me for asking for a phone number that I assumed they had.  Then when I called back to say, "Hey, I just called to ask you some help.  There is no need to hang up on me when I am just asking if you have a phone number." , his other employee says, "Yeah, we're a leasing office.  Good luck with that Buddy!"   Treated me like I was a lunatic calling to ask them why the sky was blue!  No apology, nothing.  Owner of the business ALSO treated me like shit for asking if they had a phone number to a building that they work with.  
My final reply was this:
Once again,  your professionalism is just outstanding.  I wasn't asking you to be Google, I was asking you for a phone number of a building that you do business with.  If you can't help me,  you say, "I'm sorry, we cannot help you. " As a professional business, you do not hang up on a person who is not being rude and you do not call them "buddy". Way to go,  you are even more awful than I originally thought.

Here is my point.  If someone that worked for me treated someone like that, I would apologize profusely! Publicly! What has become of people that they can't just treat other humans with respect?  This is a disgrace and I can only say that if you are thinking about using these people, think again. They don't deserve the business if the owner himself cannot treat a person with the same respect and dignity that he would expect. 

Update***  Later in the evening he went on my business page and gave me a 1 star review (although he has never done business with me, or even had a conversation with me about my business)  I reported him and blocked him.  THEN he goes BACK on Yelp and under my review writes "Likewise". An hour later he erases that and writes, "Just remove your post and I will follow suit. If you do not, I will act accordingly..."  Then a short while after that he erases it.  Can we say toddler tantrum??  Honestly, all he had to respond with either privately or publicly was, "I'm sorry that my employee hung up on you and treated you like that for asking a question. That is unacceptable."  Instead he tells me that they are not google and "welcome to earth."  He will not win with the threats, toddlers cannot always have their way.

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