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Monday, December 26, 2016

Lifestyles of the Rude and Entitled

I was working in a fancy highrise one morning and I was riding the elevator down to to lobby.  The elevator stopped after a few floors and a woman and the cutest little dog walked in.  The dog came right up to me and she told me that that dog doesn't like many people.  As more people got on the elevator, the dog his behind me for safety.  The owner and I got to talking and she asked for my card.  Excellent.  

About a month or so later, I receive a call from this woman asking me about dog sitting.  When she called, I was already out working so I asked her to please email me all of the information (the dates, what times she needs visits, etc) and that I would get back to her later when I got home.  This was about 8:30/9 am when she called.  I skimmed the email a bit later and realized that I had some questions for her, but didn't want to call until I was home and didn't have a dog in my hand. 
This was the email:

Good morning Debbie,

We will be away for an overnight next weekend and would like you to check on Esther while we are away.
I shall feed her and walk her the morning of the 10th, so if you could:

Walk her around 2-3:00 and feed her on the 10th
Walk her around 9-10 at night on the 10th

Walk and feed her 7-30-8:00 on the 11th.

We should be back for her afternoon walk.

Please let me know if this works for you. Then we can discuss details.

Thank you,

 I got home at my usual time, about 3 pm and I had just enough time to eat something, sit down, and take a deep breath.  Then my phone rings and it's her. Perfect timing!  I say, "Hello!  How are you?"  Her reply was, "This is (insert her name here)."  And I say, "Yes, I know. I have it saved in my phone, how are you?"  She replies in the coldest, most annoyed, snarky tone I have ever heard, "Were you going to respond to me?"  

I was taken aback!  I told her that I had just gotten home not too long ago and I was planning on calling her in a little bit.  She said, "Well, I called you early this morning."  And I said, "Yes, and I told you that I was out working and that I would call you when I got home.  I just got home."  She replied by saying how she didn't expect me to be out so long!!  (Um... I WAS WORKING ALL DAY !)  I I told her that there were potentially a few problems with her request.  One was that I had already sent out an email that I was taking off from the 7th to the 10th and she wouldn't have known that because she is not on my email list.  She immediately dismissed me.  Then I said, for the future, the other was that I do not do visits past 7pm because I allot myself 12 hour days.   I was trying to ask if we could switch the time around and she gets literally angry and haughtily says, "Well no!  She NEEDS to go out late at night so I guess that's it isn't it?!"  Again, taken aback.  I don't even know this woman and she is already angry at me for not being able to accommodate her every need.  I was about to offer her a referral for someone that I know that does do late night walks, but she essentially hung up on me.  I was angry, but I let it go for the night.

The next day I rethought it and realized that it was completely uncalled for and I didn't even get to finish my sentence!  So I sent her an email that said this:

Hello there. I'm sorry to disappoint you with my lack of availability for this particular trip, but you hung up before I could get a few things out.  

#1  It is tough to find a dog walker to come for walks after 8 pm, but I could put the word out to try to help you find one. We all normally work 12 hour days as it is and there has to be a cut off somewhere.  I personally am in bed by 10 as I am up at 6 everyday.

#2 You must allow at least 24 hours for someone to get back to you regarding pet sitting/dog walking.  Things come up that are unexpected and days are long.  I was not ignoring you, I literally did not have the time to sit down and reply to an email until 6pm last night.

#3 I have a lot of family from ******** with the last name *******, might we be related?

She replied almost right away to this (which I was not expecting) and it was pretty bad!


Got someone to sit. She called
Me back in 2 hours and she is available for the times I needed.  No issues. 
I don't have time to listen to excuses. I need a service, you can't provide it so I was done. I need to work with Serious business people no matter what their product or service. I have been around a little
Longer than you and have a decent understanding of dependability and availability. It is time for me to move on. 
Btw you wrote this email in a much more timely manner than you returned my call. 

Let's just move on. 


Sigh.....  I replied and just told her that I was trying to keep it cordial since I do business in her building and we would inevitably run into eachother again on the elevator. Told her to have a great weekend and called it a day.  I later found out that she is just as awful to her other neighbors in the building as well as the staff.  Do I feel a bit better about that?  Not really....  
If I can't accommodate someone, I will always try to give them another option.  When they insult me and my business because I didn't have time to get back to her until after my workday, well, that's just below the belt.  I am one person.  I do not have a secretary to schedule my life.  I know I lucked out by not having her as a client (Thank you universe), but  I hate to know that there is someone like this treating people terribly for no reason.  Literally, no reason.  



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